the most trusted name in water testing

Technical Support

Technical Support: Personalized Help with Taylor’s Water Analysis Products

With more than 85 years’ experience in water analysis, Taylor Technologies is equipped to answer any questions you might have about water testing or to help in choosing or using any of our products. Contact us by e-mail or by calling 800-TEST KIT. In order to serve you better, we will need the following information: type of water you are testing, reagent name and lot code or test kit you are using, or the nature of the problem you are experiencing.

Call Us

800-TEST KIT (837-8548)
8:00 a.m. – 4:30 p.m. Eastern Time, Monday through Friday (except holidays)

In order to help you, we will need to know:

  • The type of water you are testing.
  • The part number of the Taylor test kit you are using
    (generally found in the bottom right-hand corner of the case label and begins “K-”).
  • If using a kit containing multiple tests, the specific test you need assistance with.
  • The name(s) and lot code(s) of the reagents you are using (see reagent label).
  • Your question, or the nature of the problem you are experiencing.


E-mail Us

Use our online form to request technical support. You will receive an e-mail response within 24 hours (holidays and weekends excepted).

E-mail Technical Support

Emergency Numbers

800-424-9300 (toll-free)

Provides emergency response personnel with immediate access to technical information about the products(s) involved in a hazardous materials spill or incident; guidance on how to protect themselves and the public; and what initial action is required to mitigate the incident. This free service is available 24 hours a day, 7 days a week. CHEMTREC can assist non-English speaking callers through the use of an interpreter service.

Chesapeake Teleservice

An answering service that provides first-aid information from our Safety Data Sheets, 24 hours a day, 7 days a week. If you are involved in a medical emergency, we recommend calling the emergency services number for your area, usually 911, or contact your local poison control center. If emergency personnel need additional information, the SDSs are on file at Chesapeake Teleservice.