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1. All Canadian orders must go through our master distributor in Canada,
Lowry & Associates in Newmarket, Ontario (905-836-0505) or
mlowry@lowryassociates.ca.
2. Orders for pool/spa testing products only from outside the U.S. and
Canada must go through HornerXpress Worldwide in Fort Lauderdale, Florida
(954-938-5355) or hxworldwide@teamhorner.com.
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If your interest is in pool/spa testing products:
Anyone, including consumers, may purchase directly from Taylor. But because we
sell through a network of distributors who are the best in this business niche,
you will find the lowest prices on our products at these distributors (if
you're a consumer, at these distributors' customers—that is, the leading
pool supply stores in your area). We do not compete with our distributors on
price. Note: In the trade? You can ask your Taylor distributor for a drop-shipment,
and we will send the product(s) to you directly from our warehouse.
If you are a Health Department, please call us for special assistance at
800-837-8548.
If your interest is outside pool/spa testing products:
We welcome your direct purchases. Buyers outside the U.S. and Canada may find
it most convenient to communicate with us by fax at 410-771-4291.
If your order will ship to Alaska or Hawaii:
Shipments to Alaska and Hawaii often involve packing restrictions and special
charges by the carrier for transporting orders outside the continental U.S.
When purchasing from us directly, you pay ONLY the actual shipping cost (no
handling fee for Taylor). Before processing your order, Taylor will notify you
by e-mail of the carrier's charges for your approval.
Other Taylors
Q. When did you stop carrying centrifuges/microscopes/furniture/other
laboratory hardware?
A. You have us confused with Taylor
Scientific (314-962-5555).
Q. When did you stop carrying thermometers
and scales?
A. You have us confused with Taylor Metro
Precision Products (630-954-1250).
Hours of Operation
Q. When are you open for business?
A. Our business hours are 8:00 a.m.-4:45
p.m., Eastern Time, Monday through Friday, except major holidays. Customer
service department phone lines are open until 5:00 p.m. You may order or leave
us messages anytime using our automated phone attendant (800-837-8548) or here
on our website.
Turnaround on My Order
Q. When will you ship my order?
A. We maintain an extensive inventory, so
many domestic orders are shipped within two business days and most will have
shipped by five days from placement. (International orders may take five to
seven business days to ship.) Some reagents, however, are made to order and may
require additional turnaround time. Please discuss time-sensitive orders with a
member of our customer service staff by calling 800-837-8548. In emergencies we
may be able to alter our production schedule to accommodate a rush order. All
rush orders are assessed a $25 special-handling charge (internal processing
fee).
Shipping Hazardous Materials
Q. Can I specify a carrier?
A. Yes; order by phone on our toll-free line
(800-837-8548) and discuss your preference with your customer service
representative. Be aware, however, that regulations governing the shipment of
chemicals—which may be considered "hazardous materials" or "dangerous
goods," depending on the chemical and/or quantity of chemical in
question—are complex. Our shipping department is well versed in these
regulations. Absent specific instructions from you, they will determine the
fastest and most economical way to ship your order. Special packaging to meet
transportation standards may increase your shipping charge. Certain carriers
also impose additional charges for transporting "dangerous goods." Ask your
customer service representative to explain the shipping charges associated with
your order.
Return Policy
Q. What are your terms for return shipments?
A. Customers are advised to check their
orders immediately upon receipt since exchanges or credits are only considered
with 30 days of shipment. If there is any problem, please contact
customer service. You can assist us by referring to the Taylor Order Number on
your packing slip. If return of merchandise is necessary, your representative
will advise you about shipping regulations and generate the appropriate
authorizations.
If any part of the order has been damaged by the carrier, retain the original
carton and packing materials and immediately contact the carrier for an
inspection. (As a courtesy, we can do this for you when the carrier is UPS.) If
needed, Taylor will assist you by placing a new order while your claim is being
processed.
We do not accept returns on reagents unless they were shipped in error by
Taylor or compromised before shipping. See below.
Returns on Reagents
Q. I don't need all the reagents I ordered.
Can I return them?
A. We do not resell reagents. For this
reason they cannot be returned for credit, unless the reagents were shipped in
error by Taylor or their quality was compromised before they were shipped.
To apply for an exchange or credit under these mitigating circumstances, you
will need to know the lot number located on the bottom right-hand corner of the
label. Note: exchanges and credits are only considered within 30 days of
shipment. Please check your order upon receipt and notify us immediately if
there is any problem.
Sales Tax
Q. Do I pay sales tax on my purchase?
A. Appropriate tax will be added to the
Order Total for orders shipped to Maryland and California.
Private Labeling
Q. Do you private-label test kits and
reagents?
A. Yes. Pricing is determined by the size of
the order. To see whether this option is right for you, please call us at
800-TEST KIT (837-8548).
Custom Kits
Q. Can you make a custom kit to my
specifications?
A. Generally speaking, yes. The pricing
depends on the size of the order and in most circumstances the components are
restricted to those of our own manufacture. For a more definitive answer,
please call us at 800-TEST KIT (837-8548). Note: you always have the
option of assembling your own customized kit from our cases, reagents, and
other testing supplies.
